Brighter Futures Transformation Programme

The Brighter Futures Transformation Programme for services to children, young people and families aims to measurably improve the physical health, behaviour, emotional health, literacy and numeracy, social literacy and job skills of children. 

If successfully implemented, there will be more children ready for school and learning, more children prepared for the transition to secondary school, more young people equipped for further education and ready for work, and more young adults able to make their full contribution to the community’s wellbeing.

Mosaique are currently providing programme management consultancy on this important strategic programme.

Equitable Access  to Primary Medical Care Programme

On December 13th 2007 the Secretary of State for Health announced a National Programme to deliver extended and improved access to GP services to address inequalities and drive up the quality of primary care. All PCTs in England are required to procure a GP-led Health Centre and 38 PCTs (those that represent the 25% most poorly served) will receive additional funding to procure additional GP Practices.

 Mosaique provided programme management consultancy to a Strategic Health Authority (SHA). This involved rapidly setting up a programme management office to ensure the successful delivery of the programme of ensure the first Department of Health milestone was met.

This included defining the governance structure, producing the Programme Brief, defining the resource requirements and associated costs, identifying risks and issues, benefit profiles, detailed plans, status reports and identifying and meeting with key stakeholders.

National Programme for IT (NPfIT)

The National Programme for IT (NPfIT), is an initiative by the Department of Health in England to move the National Health Service towards a single, centrally-mandated electronic care record for patients and to connect 30,000 General practitioners to 300 hospitals, providing secure and audited access to these records by authorised health professionals. NPfIT is said to be "the world's biggest civil information technology programme".

Mosaique have provided benefits management consultancy on this programme. They have worked with NPfIT and Department of Health teams to identify and define the benefits of:

 - Pictures Archiving and Communications (PACS)

 - Electronic Prescribing Service (EPS)

 - Choose & Book

 - N3

- CRS

- GP2GP

- Summary Care Record (SCR)

- Personal Demographics Service (PDS)

- Mental Health Community PAS

- NHSmail

This involved facilitating workshops with clinicians, admin staff and trust staff to identify and define the benefits as well as defining suitable metrics for each of benefit. Benefit Realisation Plans were then developed for a number of these products.

Mosaique also contributed to benefits management guidance, in particular, ensuring alignment with Managing Successful Programmes (MSP).

Integrated Service Improvement programme

The Integrated Service Improvement (ISIP) programme was  established to support a set of key principles in support of sustainable service transformation: whole systems reform, cross-community collaboration, benefits-led change, integration of change enablers and the formal disciplines of Programme Management. 

Mosaique provided Programme Management consultancy on this programme.

Integration Programme

This programme involved fully integrating two organisations following an acquisition.  

The project portfolio consisted of in excess of 40 projects to integrate the people/culture, IT systems and different business areas. To ensure that the maximum benefits were realised, an effective change management methodology was developed. Significant benefits were realised in terms of reduced attrition rate and sick leave, and increased employee and customer satisfaction.

Customer Satisfaction Programme

This programme was established to measure and improve Customer Satisfaction. This involved designing a survey and conducting face-to-face interviews with the international customer base. Once the results had been analysed, a detailed action plan was produced and implemented. A second survey carried out six months later showed an increase in satisfaction levels of more than 25%.

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